Faq's

* Q : Where are you located?

* A : The Emerald Waters Hotel is located in Hoi An city, Quang Nam, Vietnam - All interesting places are within a short walk - it is close to An Bang Beach, Old Town, restaurants, shops, banks, and post offices,
 
* Q: What is your address, phone number and email?
 
* A : Add: 224- 226 Ly Thai To - Hoi An - Vietnam
       Tel: +84 235 3963 666
       Email: info@hoianemeraldwatershotel.com
       Website: http://www.hoianemeraldwatershotel.com
 
* Q : When can I cancel my reservation and not get charged for it?
 
* A :  More than 3 days prior to arrival
 
* Q : What credit cards do you take?
 
* A : We accept Visa and Master Card.
 
* Q : What are check in/check out times?
 
* A : Check in time is 13:30 pm, earlier check in with no surcharge if the room is available.
        Check out time is before 12:00pm.
 
* Q : Can you organise trips to visit the North and the South of Vietnam?
 
* A : Yes, we organise trips for all of our Guests to visit our beautiful country, gorgeous locations such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc with the guarantee of great service and competitive prices.
 
* Q : Should we reserve our tours in advance ?
 
* A :  Yes, we recommend booking tours in advance, especially in the high season to secure the good places on board, train, hotel.
 
* Q : Can I have a room for freshing up before departing for the next trip ?
 
* A : Yes, we would be happy to lend you a room without charge, please contact reception.
 
* Q : How far from airport to your hotel?
 
* A : The hotel is in the Hoi An city, it`s about 30 km from the airport. To avoid difficulties like being overcharged or taken to a wrong hotel by taxis, we would provide our pick up service to ensure that you will be driven to right our hotel.
 
* Q : Do you arrange the pick up car to pick us up from /train/airport ?
 
* A : Yes, we can arrange the pick up service from the train station or from the airport so please provide us your train/flight number to get a smooth transfer.
 
* Q : What amenities are included?
 
* A :  - Airconditioning
         - Fan
         - Satellite TV
         - Fridge
         - Cupboard
         - Private Bathroom with hot shower
         - High speed Internet access
         - Safety box
         - Hair dryer
         - Swimming pool

* Q :  Can I leave the luggage at the hotel when I am travelling?

* A : Yes, our hotel offers luggage storage service free of charge.
 
* Q : How can I book my room with your hotel?
 
* A : We would be delighted to recieve your booking via our email : info@hoianemeraldwatershotel.com
 
* Q : What is the payment method for the balance ?

* A : When checking out, you can settle the balance at our hotel by cash or credit card.
 
* Q : Is there any ATM machine close to your hotel?
 
* A : There are many ATM machines next to our Guesthouse.
 
* Q : Can I do visa application or visa extention in your hotel?

 
* A : Yes, we are able to arrange the visa for you.

In order to meet all of our guests` needs, our company has upgraded to a higher level of hotel. If you are looking for a luxury hotel we ensure that Hoi An Emerald Waters Hotel will suit you.

Thank you for your attention.

We are looking forward to seeing you.

Management
Hoi An Emerald Waters Hotel

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